Amazon Connect - Gong Collective - The Revenue Intelligence Partner Ecosystem

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About

About Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost from next-gen cloud architecture, Interactive Voice Response (IVR), and call center routing.

Ingest Amazon Connect calls and leverage Gong Conversational Intelligence.

Features

Import Amazon Connect Calls

Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.

FAQ

What is the speaker separation for Amazon Connect recordings?

The speaker separation for Amazon Connect recordings is stereo.

This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong.

Connect

Enable this integration from Gong Company Settings > Telephony Systems

Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Amazon Connect that stereo call recording is enabled.