parse call transcripts to identify product gaps and pain points that match product roadmap candidates
Bagel AI gathers product feedback from all VOC channels including tickets, calls, surveys, and CRM fields
About
The Bagel integration for Gong parses call transcripts to identify product gaps and pain points that match product roadmap candidates.
Media
Features
Use Gong Data in Bagel Technologies
By parsing Gong Call Transcripts, Bagel finds product feedback and maps to product development candidates to help product teams understand customer needs and prioritize roadmaps.
FAQ
Bagel AI currently only analyzes the text transcripts of the calls
Typically, Customer facing calls such as QBRs, weekly calls, Sales Calls. These are calls in which Product Gaps are likely to be discussed.
Bagel AI is SOC2 Compliant with a recent Q4, 2024 Audit and is taking all required measures to protect its customers data both in transit and while stored.
Connect
- Go to Settings-Integrations in Bagel UI
- Ensure you are logged in as a Gong Business Admin
- In the "Gong" integration line, click on the "+" sign
- Select "Authorize" and then "Allow" to enable the integration
- Choose "Import Now" to start the import process
