Automatically capture Gong Call Data for searchable insight
Automatically capture Gong Call Data for searchable insight
About
Using the latest advancements in AI, Centric mines every call to extract insights relevant to your product or service.
This integration automatically captures feedback from Gong Calls.
This integration automatically captures feedback from Gong Calls.
Features
Use Gong Data in Centric
Centric processes Gong Call Transcripts to automatically tag, mine for insights, and extract quotes to surface the most relevant insights.
Benefits
Searchable and Filterable
Ideas and feedback are extracted in Centric so each user can search for insights relevant to their work by asking questions and applying filters.
FAQ
In Centric, you can provide context to the AI service and create tags to automatically add to content from calls. Centric will use these parts to extract the insights that matter.
Connect
Please note this integration is only complete following an onboarding call with Centric.
1. Create a new Data Source: To set up Gong, navigate to Data Sources in the bottom left nav bar and click New Source.
1. Create a new Data Source: To set up Gong, navigate to Data Sources in the bottom left nav bar and click New Source.
2. Add Gong, include an extraction instruction: The extraction instruction informs the AI what information to focus on from your conversations. It is really important to include it.
Name: Gong; Source: Gong integration ;
Extraction instruction: These are recorded calls from Gong between 'Internal users' (our employees) and 'External users' (our customers or prospects). Only extract insights from External users. You can use the Internal user’s response to interpret what the user intended or meant.
3. Authenticate with Gong: Select Authenticate with Gong. This will bring you to Gong and you can authenticate Centric.
4. Once authenticated, import historical calls and enable auto-import of new calls: Firstly, import previously recorded calls by selecting a date range to import. We recommend importing one week of calls to begin with. Then, enable auto-import for all calls going forward. Centric will fetch new calls every 60 minutes.
5.Integration should now should as 'Live'.
