Capture all calls, understand what's being said and gain critical insights.
ConnectAndSell Home - 10x Predictive Dialer Inside Sales Productivity, Sales Acceleration.
This integration is connected via Salesforce
Improve your sales process
Gong reveals what your best reps are doing differently over the phone: what questions they're asking, how they’re discussing pricing, and what their talk-to-listen ratio is. It then compiles the best plays into your winning playbook so you can spread the wisdom.
Find keywords in any sales conversation. Gong transcribes and indexes everything so you can easily find that call where your competitor was mentioned or make sure your reps are on script.
Easily share sales calls with customers or internally. Ask for feedback, tag team members to get them involved, and pinpoint areas for improvement. Encourage team collaboration and help reps win more deals together.
Speaker Separation Type: Mono Vs. Stereo Recording
Speaker separation type for this provider: Stereo
When Gong analyzes phone calls imported from modern PBX systems, audio is provided to Gong in two channels: one channel includes the recorded Gong user, and the other channel includes the customer. In addition, Gong knows which extension (or, in the more general case, which recorded Gong user) the call is associated with.
In this case, Gong associates one side of the call with the recorded Gong user and the other side with the other party. This ensures maximum accuracy as long as the PBX system records audio consistently across the channels.
How to Connect
Via Salesforce tasks + oAuth token from ConnectAndSell.
- Make sure the cas__TalkTime__c field holds the call's duration in seconds, and that the configured recording's URL field exists.
- Ask ConnectAndSell to turn on recording for these fields.
- Make sure calls are recorded in ConnectAndSell and that you've set your users to be recorded in Gong before enabling the integration.
- Submit a ticket to your ConnectAndSell CSM to get your Authentication token for ConnectAndSell.
- In the Settings page, click Telephony systems.
- Click + Add telephony system.
- Select ConnectAndSell.
- Enter your ConnectAndSell Authentication token
- Click CLOSE.