Capture all calls, understand what's being said and gain critical insights.

About Dialpad

Dialpad is the global leader in AI communications for business, transforming how the world works together. Dialpad customers benefit from a TrueCaaS™ experience, truly unified business and customer communications, including a cloud business phone system, text and team messaging, video meetings and the world’s most advanced AI contact center — all in one beautiful app. More than 25,000 innovative brands and millions of people use Dialpad to connect their teams from anywhere. Visit www.dialpad.com for more information and a demo.

Improve your sales process

Gong reveals what your best reps are doing differently over the phone: what questions they're asking, how they’re discussing pricing, and what their talk-to-listen ratio is. It then compiles the best plays into your winning playbook so you can spread the wisdom.

Search conversations

Find keywords in any sales conversation. Gong transcribes and indexes everything so you can easily find that call where your competitor was mentioned or make sure your reps are on script.

Enhanced collaboration

Easily share sales calls with customers or internally. Ask for feedback, tag team members to get them involved, and pinpoint areas for improvement. Encourage team collaboration and help reps win more deals together.

Speaker Separation Type: Mono Vs. Stereo Recording

Speaker separation type for this provider: Mono

This telephony system records audio in a single channel (mono). That is, the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.

Will Gong be able to separate speakers from this telephony system?

For telephony systems like that record audio in a single channel, Gong will attempt to separate speakers over time.

Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.

In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.

How to Connect

  1. Ask your DialPad admin to give you the DialPad API Token.
  2. Import users to Gong. Set the users to record before integrating Dialpad in Gong.
  3. In the Settings page, click Telephony systems.
  4. Click + Add telephony system.
  5. Select DialPad.
  6. Enter the API Token.
  7. Click CONNECT.

Note: Remember to set your users to be recorded in DialPad.

  • Coaching Teams is a feature available to Dialpad Sell customers on the Pro and Enterprise plans. Coaches and Trainees must both be on a Sell license in order to use this.

  • Dialpad automatically records calls made from a mainline, department, call center or coaching group.

  • Calls made from individual direct lines are automatically recorded if the relevant users are on Dialpad Sell licenses, and placed into a Coaching Team.

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