Dialpad
Capture calls, understand what's being said, and gain critical insights
About
Dialpad is the global leader in AI communications for business. Dialpad customers benefit from a TrueCaaS™ experience, a unified business and customer communications system, including cloud business phone, text and team messaging, video meetings, and the world’s most advanced AI contact center.
Ingest Dialpad calls and leverage Gong Conversational Intelligence with this integration.
Features
Import Dialpad Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
This telephony system records audio in a single channel (mono). That means the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.
For telephony systems that record audio in a single channel, Gong will attempt to separate speakers over time.
Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.
In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.
Connect
- Ask your DialPad admin to give you the DialPad API Token.
- Import users to Gong. Set the users to record before integrating Dialpad in Gong.
- In the Settings page, click Telephony systems.
- Click + Add telephony system.
- Select DialPad.
- Enter the API Token.
- Click Connect.
Note:
- Remember to set your users to be recorded in DialPad.
- Dialpad automatically records calls made from a mainline, department, call center or coaching group.
- Calls made from individual direct lines are automatically recorded if the relevant users are on Dialpad Sell licenses, and placed into a Coaching Team.
