Ensure no customer pain goes unnoticed. Ever.
If you're a product company, then you know how important customer feedback is. Gong is where your most important (potential) customers interact with you and give you feedback. Most of that feedback is in a black box. Enterpret opens up that black box by leveraging state-of-the-art natural language processing. It's the best way to understand what your users think of your product, its features, and your competitors.
About the integration
With the Gong integration of Enterpret, ingest Gong calls, and tag them automatically with your feedback taxonomy.
- Automatically create your feedback taxonomy. Feedback taxonomy structures the unstructured feedback, and is the only way to do an analysis of unstructured customer feedback. Enterpret goes through all historical Gong calls, figures out what’s repeatedly being said in the Gong calls, and creates a tag for it. This populates your feedback taxonomy. Enterpret then tags each Gong with all relevant pieces of customer feedback, which then you can use in an easy-to-use analytical interface.
Doing trend analysis on the voice of customers in Gong. All your customers or potential customers are talking about your product to the go to market team, and but its impossible to see what’s trending up/down. Enterpret automatically tags important keywords and reasons of feedback with each Gong call. Analyse what’s trending up/down in the voice of customer through the advanced analytical interface.
Doing automatic win-loss analysis. Spending a lot of time going through case notes filed by your sales team and manually tagging why deals are being lost or being won. Leverage the compare feature to do this analysis in a self serve manner.