Transform call and contact centers into customer engagement centers of excellence
Capture all calls, understand what's being said and gain critical insights
About
Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that empower agents and organizations to deliver extraordinary customer experiences.
Ingest Five9 calls and leverage Gong Conversational Intelligence.
Ingest Five9 calls and leverage Gong Conversational Intelligence.
Features
Import Five9 Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
The speaker separation for Five9 recordings is stereo.
This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong.
This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong.
Integration Diagrams
Data
Gong
Gong
Data
Five9 Calls
Five9 Calls
Connect
Enable this integration from Gong Company Settings > Telephony Systems
Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Five9 that stereo call recording is enabled.
Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Five9 that stereo call recording is enabled.