Capture all calls, understand what's being said and gain critical insights.
FrontSpin is a cloud-based sales communication tool that helps you reach up to 3x more prospects and close more deals. Learn more now.
Improve your sales process
Gong reveals what your best reps are doing differently over the phone: what questions they're asking, how they’re discussing pricing, and what their talk-to-listen ratio is. It then compiles the best plays into your winning playbook so you can spread the wisdom.
Find keywords in any sales conversation. Gong transcribes and indexes everything so you can easily find that call where your competitor was mentioned or make sure your reps are on script.
Easily share sales calls with customers or internally. Ask for feedback, tag team members to get them involved, and pinpoint areas for improvement. Encourage team collaboration and help reps win more deals together.
Speaker Separation Type: Mono Vs. Stereo Recording
Speaker separation type for this provider: Stereo
When Gong analyzes phone calls imported from modern PBX systems, audio is provided to Gong in two channels: one channel includes the recorded Gong user, and the other channel includes the customer. In addition, Gong knows which extension (or, in the more general case, which recorded Gong user) the call is associated with.
In this case, Gong associates one side of the call with the recorded Gong user and the other side with the other party. This ensures maximum accuracy as long as the PBX system records audio consistently across the channels.
How to Connect
- Ask your FrontSpin admin to give you the FrontSpin Token.
- Make sure calls are set to be recorded in FrontSpin before integrating FrontSpin in Gong.
- Import users to Gong and set them to record before integrating FrontSpin in Gong.
- In the Settings page, click Telephony systems.
- Click + Add telephony system.
- Select FrontSpin.
- Enter the Token.
- Set the speaker channel to the desired channel.
- Click CONNECT.