Fuze
Capture all calls, understand what's being said and gain critical insights
About
Fuze is a global cloud communications company, providing a unified communications and contact center experience for the enterprise.
Ingest Fuze calls and leverage Gong Conversational Intelligence with this integration.
Ingest Fuze calls and leverage Gong Conversational Intelligence with this integration.
Features
Import Fuze Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
For telephony systems that record audio in a single channel, Gong will attempt to separate speakers over time.
Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.
In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.
This telephony system records audio in a single channel (mono). That means the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.
Connect
Enable this integration from Gong Company Settings > Telephony Systems
Note:
- Remember to set your users to be recorded in Fuze.
- Fuze automatically records calls made from a mainline, department, call center or coaching group.
- Calls made from individual direct lines are automatically recorded if the relevant users are on Fuze Sell licenses, and placed into a Coaching Team.
