About

Genesys is a leader for omnichannel customer experience & contact centre solutions, trusted by 10,000+ companies in over 100 countries.

Ingest Genesys calls and leverage Gong Conversational Intelligence. 

Features

Import Genesys Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

FAQ

The speaker separation for Genesys recordings is stereo.

This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong. 

Integration Diagrams

Data

Gong

Gong

Genesys
Genesys
Data

Genesys Calls

Genesys Calls

Connect

Enable this integration from Gong Company Settings > Telephony Systems

Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Genesys that stereo call recording is enabled.

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Features

Import Calls

Developed By

Gong

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Filter by Category

Features

Import Calls

Developed By

Gong

Connect