Ignition
Bring the voice of the customer to go-to-market processes
About
Ignition connects with Gong to feed transcripts of customer conversations into Ignition’s AI-powered research tools. Ignition will automatically pivotal moments from Gong Transcripts into key themes and insights.
Product & marketing teams use these insights to inform what to build, message, and launch.
Product & marketing teams use these insights to inform what to build, message, and launch.
Features
Use Gong Data in Ignition
Use Ignition AI analysis to surface key themes from Gong Transcripts including common feature requests, areas for improvement, and overall sentiment.
FAQ
In Gong, you will need to be a Technical Administrator. In Ignition, you need Admin permissions.
Connect
- Log in to Ignition.
- Go to the Integration page.
- Click Connect on the Gong integration and follow the approval flow
- Once connected, you can find your customer conversations in the Insights section under Product Management in the side navigation of Ignition
