Capture all calls, understand what's being said and gain critical insights.
About Koncert (ConnectLeader)
Koncert (ConnectLeader) Sales Engagement Platform helps reach your best leads fast. Get more dials, increase revenue, and consistently exceed sales quota.
Improve your sales process
Gong reveals what your best reps are doing differently over the phone: what questions they're asking, how they’re discussing pricing, and what their talk-to-listen ratio is. It then compiles the best plays into your winning playbook so you can spread the wisdom.
Find keywords in any sales conversation. Gong transcribes and indexes everything so you can easily find that call where your competitor was mentioned or make sure your reps are on script.
Easily share sales calls with customers or internally. Ask for feedback, tag team members to get them involved, and pinpoint areas for improvement. Encourage team collaboration and help reps win more deals together.
Speaker Separation Type: Mono Vs. Stereo Recording
Speaker separation type for this provider: Stereo
When Gong analyzes phone calls imported from modern PBX systems, audio is provided to Gong in two channels: one channel includes the recorded Gong user, and the other channel includes the customer. In addition, Gong knows which extension (or, in the more general case, which recorded Gong user) the call is associated with.
In this case, Gong associates one side of the call with the recorded Gong user and the other side with the other party. This ensures maximum accuracy as long as the PBX system records audio consistently across the channels.
How to Connect?
Via Salesforce tasks
- Remember to set your users to be recorded before enabling the integration.
- Connect to Salesforce.com to enable calls import from this telephony system. You need a user with access to the calls you want to have in Gong to sign into Salesforce.
- Make sure that Koncert (ConnectLeader) is creating tasks for your calls with the recording URL in your "CL_Call_Duration__c" field.
- Make sure calls are recorded in Koncert (ConnectLeader).