LoopBridge
From Conversation to innovation, effortlessly
About
By combining Gong Call Data with LoopBridge AI powered product co-pilot, product teams transform sales calls and customer feedback into actionable insights and drive innovation by aligning product development with real customer needs.
Features
Use Gong Data in LoopBridge
Bridge the gap between product, sales, and support by focusing on customer feedback at scale. LoopBridge automatically detects trends in customer feedback from Gong calls and estimates its level of impact with unique ROI predictions.
FAQ
Absolutely. You have full control over the integration. If you wish to disconnect, you can do so easily from the LoopBridge integration settings page. This will stop any further data exchange between LoopBridge and Gong.
Yes, when setting up the integration or during backfill processing, you can specify the date range for the data you want LoopBridge to analyze. This allows you to focus on the most relevant or recent customer interactions, depending on your analysis needs.
No, the integration is designed to be non-intrusive and efficient. It operates in the background, analyzing data without impacting the performance or usability of your Gong account. Users can continue to use Gong as usual without any noticeable difference in speed or functionality.
To set up the integration, you need to have administrative access to your Gong account and the necessary permissions to integrate third-party tools. No technical expertise is required for the setup, as the process is user-friendly and guided. LoopBridge support is available to assist you through the setup process if needed.
Connect
- Navigate to integration settings in LoopBridge
- Select Gong as the service to connect with.
- Choose 'OAuth' as your connection method
- Enter your Gong credentials to log in. Gong will then ask if you want to allow LoopBridge to access your data. This permission is necessary for the integration to work.
- Click 'Authorize' or 'Allow'.
- Once authorized, you'll be redirected back to LoopBridge.
- A message should appear confirming that the connection with Gong is successful.
