Monterey AI
Aggregate, triage, and analyze qualitative data - smarter, together, and at scale.
About
Monterey AI extracts feedback from all sources including your call transcripts in Gong, helping you mine for useful pieces of information to make your products and services even better.
Benefits
Automated extraction of product feedback like suggestions and bugs
Triage, analysis, chat, and other capabilities on top of this data
Ingest from all sources - from Gong and beyond
FAQ
Simply navigate to "Ask Monty" and enter a question like "what are the top complaints about {feature} from the last 3 months"
First, navigate to the list view and filter to the data you want to be notified on. Then, navigate to views where you can configure various notifications for data in that view.
Yes, when uploading a CSV or with other select ingestion routes, you can choose "one-time dataset" and that data will be analyzable in all the same ways, but not mixed in with your other data.
Connect
Set up simply requires navigating to your workspace settings in Monterey, to integrations, and then to the Gong page, where you can click a button to connect your account.
You will be directed to a Gong authorization page where it will explain the data we will utilize (only calls!).
Once you review and approve, you will return to Monterey AI and recent calls will be loaded automatically for you to begin ingesting them
