Monterey AI
Aggregate, triage, and analyze qualitative data - smarter, together, and at scale
About
Monterey AI extracts feedback from Gong Calls and other sources to help businesses mine for useful pieces of information to make products and services even better.
Features
Use Gong Data in Monterey AI
Bridge the gap between product, sales, and support by focusing on customer feedback at scale with automated trend-notifications and enterprise search functionality.
FAQ
Simply navigate to "Ask Monty" and enter a question like "what are the top complaints about {feature} from the last 3 months"
First, navigate to the list view and filter to the data you want to be notified on. Then, navigate to views where you can configure various notifications for data in that view.
Yes, when uploading a CSV or with other select ingestion routes, you can choose "one-time dataset" and that data will be analyzable in all the same ways, but not mixed in with your other data.
Connect
1. Sign in to Monterey
2. Navigate to Integrations, then to the Gong page
3. Click to connect
4. You will be directed to a Gong authorization page where it will explain the data we will utilize (only calls!).
5. Once you review and approve, you will return to Monterey AI and recent calls will be loaded automatically for you to begin ingesting them
2. Navigate to Integrations, then to the Gong page
3. Click to connect
4. You will be directed to a Gong authorization page where it will explain the data we will utilize (only calls!).
5. Once you review and approve, you will return to Monterey AI and recent calls will be loaded automatically for you to begin ingesting them
