Speaker Separation Type: Mono Vs. Stereo Recording

This integration is connected via Salesforce

Speaker separation type for this provider: Mono

This telephony system records audio in a single channel (mono). That is, the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.

Will Gong be able to separate speakers from this telephony system?

For telephony systems like that record audio in a single channel, Gong will attempt to separate speakers over time.

Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.

In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.

How to connect

Before you begin

You need a Salesforce connection to use this integration. Gong uses your Salesforce connection to find, download, and import relevant recordings.

• Make sure calls are recorded in Playbooks by Xant, and that you’ve set your users to be recorded in Gong * before * enabling the integration.
• Submit a ticket to Xant support and request to cancel oAuth support for an account, in order to use that account to sign into Gong with a username/password.
• Make sure Salesforce Tasks have a CallDurationInSeconds field and the configured recording’s URL field.

Get connected

1. Import users (and set them to record), then connect Salesforce.

2. In the Gong Settings page, go to DATA CAPTURE > Telephony Systems.

3. Click Add Telephony System.

4. Click Playbooks.

5. Enter the API keys.

6. Select the field the recording URL is stored in.

7. Click CONNECT.