Red Box

Red Box is the world’s leading dedicated voice specialist and the only technology company capable of capturing all voice communications across global enterprises, SMEs and across new and legacy systems.

About Red Box

Speaker Separation Type: Mono Vs. Stereo Recording

Speaker separation type for this provider: Stereo

When Gong analyzes phone calls imported from modern PBX systems, audio is provided to Gong in two channels: one channel includes the recorded Gong user, and the other channel includes the customer. In addition, Gong knows which extension (or, in the more general case, which recorded Gong user) the call is associated with.

In this case, Gong associates one side of the call with the recorded Gong user and the other side with the other party. This ensures maximum accuracy as long as the PBX system records audio consistently across the channels.

How to connect

  1. Ask your Redbox admin to give you the Redbox Server Full Address, Username, and Password.

  2. Import users to Gong and set them to record before integrating Redbox in Gong.

  3. In the Settings page, click Telephony systems.

  4. Click + Add telephony system.

  5. Select Redbox.
    • Enter the Server Full Address.
    • Enter the Username.
    • Enter the Password.
    • Set the Speaker Channel to the desired channel.
  6. Click CONNECT.

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