About
How the integration works
This integration is connected via Salesforce.Connect
- Create an S3 bucket. Refer to Amazon's help article for more information.
- Configure ringDNA to push call recordings to this bucket.
- There are 2 options to give Gong access to your S3 bucket:
- Create general access credentials for the S3 bucket, and set Gong to retrieve calls using those credentials.
- Have Gong define a dedicated user to access the S3 bucket to retrieve calls - contact Gong Support to set this up.
- Make a note of the information you need for your chosen access method:
- S3 access key ID (for general access method only)
- S3 secret access key (for general access method only)
- S3 recording path in the following format: bucket/root. (See notes above)
- In Gong, in your company Settings page, go to Integrations > Telephony Systems.
- Click Add Telephony System and then choose ringDNA.
- According to your chosen access method, enter:
- S3 Access Key ID (for general access method only)
- S3 Secret Access Key (for general access method only)
- S3 Path in the following format: region/bucket/root. (See notes above)
- Set the Speaker Channel to the desired channel.
- Click CONNECT.