Salesforce Lightning is a component-based framework for app development from Salesforce.com that is designed to simplify processes for business users, who typically do not have programming experience.
About Salesforce Lightning
Speaker Separation Type: Mono Vs. Stereo Recording
Speaker separation type for this provider: Stereo
When Gong analyzes phone calls imported from modern PBX systems, audio is provided to Gong in two channels: one channel includes the recorded Gong user, and the other channel includes the customer. In addition, Gong knows which extension (or, in the more general case, which recorded Gong user) the call is associated with.
In this case, Gong associates one side of the call with the recorded Gong user and the other side with the other party. This ensures maximum accuracy as long as the PBX system records audio consistently across the channels.
How to connect
Before you begin
- Set your users to be recorded before enabling the integration.
- You need a user with access to the calls you want to have in Gong to sign into Salesforce.
In the Gong Settings page, go to DATA CAPTURE > Telephony Systems.
Click + Add Telephony System.
Click Salesesforce Lightning.
Select the Speaker channel.
- Note: To capture the best possible sound quality on calls imported to Gong, we recommend you ask your Salesforce Lightning CSM to enable stereo call recording for you.
- Click CONNECT.