Salesforce Lightning
Salesforce Lightning is a component-based framework for app development from Salesforce.com that is designed to simplify processes for business users, who typically do not have programming experience.
About
Salesforce Lightning is a component-based framework for app development from Salesforce.com that is designed to simplify processes for business users, who typically do not have programming experience.
Ingest Salesforce Lightning calls and leverage Gong Conversational Intelligence with this integration.
Ingest Salesforce Lightning calls and leverage Gong Conversational Intelligence with this integration.
Features
Import Salesforce Lightning Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
The speaker separation for Salesforce Lightning recordings is stereo.
This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong.
This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong.
Connect
Enable this integration from Gong Company Settings > Telephony Systems
Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Salesforce Lightning that stereo call recording is enabled.
Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Salesforce Lightning that stereo call recording is enabled.
