Success
Enhance POC Management by seamlessly integrating Gong with the Success
About
This integration provides syncing and reporting of Gong calls in Success. Gong Calls are automatically logged as Meetings in Success and users can access these calls from the Meetings page.
Features
Use Gong Data in Success
Seamlessly push Gong Call Data and Gighlights to Success, saving valuable time in POC management. This simplifies communication and coordination, helping teams work more efficiently during the POC process. Sales engineers can effortlessly access call recordings and customer data to improve strategies and personalize approaches.
FAQ
- Calls from Company library
- External and Internal Attendees
- Keyword Trackers captured from the conversations
Success is integrated with Salesforce and Gong through the internal App Store by using workflows of Success.
No, Gong calls cannot be edited or deleted from the Success platform.
Following the configuration of Gong integration with Success, calls automatically sync every 24 hours. The sync cycle of Gong calls occurs as follows:
UTC 00:00 - 00:30
Yes, calls linked to a Salesforce opportunity will automatically link to a Success project if they both reference the same opportunity.
Integration Diagrams
Data
Gong Call Data
Gong Call Data
Data
Success
Success
Connect
- Go to App Store in Success and click on “Install” button for Gong application
- Click “Allow” for Success App to access Gong account
- Click on configure, Select your workspace and sync calls from selected folders or all calls
- Once synced, you will gain access to Gong ‘s calls/conversations under “Meetings” in Success.
Configure Settings
Company Settings » Customize analysis » Trackers » Create/Edit » Under “Where do you want to use this tracker?” » Select “API Request Results & Separate Phrases”