About
Speaker Separation Type: Mono Vs. Stereo Recording
Connect
- Call recordings pushed to Salesforce correctly.
- You signing in with a TalkDesk Admin via Gong
Push Talkdesk calls into Salesforce
Note
You must be an admin to perform these steps.
- Within Salesforce, go to your Setup page.
- On the left, under Build, search for and click Task Page Layouts.
- On the right, under Action, click Edit.
- Locate the Call Duration field and drag it to the Additional Information section on the layout.
- Click Save.
Set up Gong
- Go to Settings > Integrations > Telephony Systems,
- Click Add Telephony System and then Talkdesk.
- Enter the required details and click Connect.
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Important You need to sign into this with an ADMIN of your Talkdesk account.
- The Subdomain is the string before the talkdesk URL (company.talkdesk.com, subdomain is company).