Twilio Flex

Want to see inside every deal? Capture call data, and you can.

About Twilio Flex

The programmable contact center that fits your business rather than the other way around.

Improve your sales process

Gong reveals what your best reps are doing differently over the phone: what questions they're asking, how they’re discussing pricing, and what their talk-to-listen ratio is. It then compiles the best plays into your winning playbook so you can spread the wisdom.

Search conversations

Find keywords in any sales conversation. Gong transcribes and indexes everything so you can easily find that call where your competitor was mentioned or make sure your reps are on script.

Enhanced collaboration

Easily share sales calls with customers or internally. Ask for feedback, tag team members to get them involved, and pinpoint areas for improvement. Encourage team collaboration and help reps win more deals together.

Speaker Separation Type: Mono Vs. Stereo Recording

Speaker separation type for this provider: Mono

This telephony system records audio in a single channel (mono). That is, the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.

Will Gong be able to separate speakers from this telephony system?

For telephony systems like that record audio in a single channel, Gong will attempt to separate speakers over time.

Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.

In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.

How to Connect

Connect to Twilio Flex to import telephony calls made with this provider. Note that due to Twilio's API reporting mechanism, it takes 2 days for calls to appear in Gong.

  1. Ask your Twilio Flex admin for your Twilio Flex Username, Password, Platform ID, and Account number.
  2. Import users to Gong and set them to record before integrating Twilio Flex in Gong.
  3. In your company settings page, click Telephony systems.
  4. Click + Add telephony system.
  5. Select Twilio (Twilio Flex).
  6. In the Account Number field, enter your Twilio Flex account SID.
  7. In the API Keys field, enter your Twilio Flex API.
  8. In the Client Secret field, enter your Twilio Flex account SID.
  9. Click CONNECT.

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