Powered by artificial intelligence, our product analyzes feedback from various customer feedback channels, giving companies the ability to see, understand, and respond to what customers are saying about them.

Unwrap's integration with Gong leverages advanced AI to analyze call transcripts, identifying patterns, trends, and actionable insights that empower businesses to make informed decisions. By providing a deep understanding of customer interactions, this integration helps businesses tailor their strategies to meet customer needs more effectively, enhancing customer satisfaction and loyalty.

Integrating Gong with Unwrap simplifies the process of extracting valuable insights from vast amounts of call data. Our intuitive interface allows users to quickly access and act upon these insights, significantly reducing the time and effort required to analyze call transcripts manually. This streamlined workflow enables sales and customer service teams to focus more on strategy and engagement rather than data analysis.

Unwrap's real-time analysis capability sets it apart from competitors. As soon as a call is completed, our platform begins processing the transcript to provide immediate insights. This rapid turnaround ensures that businesses can quickly adapt to customer feedback and market trends, maintaining a competitive edge by being agile and responsive.

Unwrap's integration with Gong excels in aggregating actionable insights from call transcripts, highlighting critical customer feedback, concerns, and opportunities. This aggregation focuses on discerning the most impactful insights, which enables businesses to prioritize strategic initiatives. By identifying common themes and issues across numerous calls, Unwrap helps companies focus their efforts on areas with the greatest potential for improving customer experience and operational effectiveness.

Gong customers will need to have an account in Unwrap with admin permissions. They also must be a technical administrator in Gong.

1. Navigate to https://app.unwrap.ai
2. Authenticate into the application (if you don't have a session)
3. Navigate to the Integrations page using the sidebar Scroll down to Gong and click Connect +
4. Authorize the unwrap application to read call data

FAQ

How secure is the data shared between Unwrap and Gong?

Security is a top priority for both Unwrap and Gong. The integration adheres to stringent security standards, ensuring that all data transferred between the two platforms is encrypted and handled with the utmost care. We're committed to protecting your data and privacy, complying with relevant data protection regulations to ensure that your information remains secure at all times.

Is there a steep learning curve associated with using this integration?

Not at all. Our integration is built with user-friendliness in mind. Unwrap's intuitive interface ensures that users can easily navigate and understand the insights derived from Gong call transcripts. Plus, we provide comprehensive support and resources to help your team get up to speed quickly, ensuring a smooth adoption process.

What is your data retention policy?

As a SOC 2 compliant organization, Unwrap takes data security and privacy very seriously. Our data retention policy is designed to respect the integrity and confidentiality of your data while ensuring its availability when needed. We retain call transcript data and associated insights for a period that supports our users' operational needs while adhering to legal and regulatory requirements. After this period, data is securely and irreversibly deleted from all our stores, in line with SOC 2 standards for data handling and privacy. Our commitment to these standards reflects our dedication to maintaining the highest levels of trust and security for our customers' data.

Do I need an Unwrap account for the integrations to work?

Yes, to leverage the power of our Gong integration and access the actionable insights it provides, you'll need an Unwrap account. This account serves as your gateway to a suite of features designed to enhance your business operations, including the seamless analysis of Gong call transcripts. By creating an Unwrap account, you not only gain access to this specific integration but also to our broader platform capabilities. This approach ensures a secure, personalized experience where your data and insights are readily accessible and managed within a secure environment. Setting up an account is straightforward, and our team is here to support you every step of the way to ensure a smooth start with Unwrap.

Do I need to run the connection to Gong each time I get new data?

No, you don't need to manually reconnect to Gong each time new call data is available. Once you've established the connection between Unwrap and Gong, we take care of the rest. Our system is designed to continuously refresh the data in the background automatically. This means that once you've set up the initial connection, new call transcripts and corresponding insights will be updated in your Unwrap account without any additional effort on your part. This seamless process ensures that you always have access to the latest insights, enabling you to focus on leveraging this information to improve your business strategies and customer interactions, without worrying about manual data updates.