Velocify is a cloud CRM application that incorporates the use of telecommunications, email marketing, sales management, customer/staff management and calendar scheduling all within the one platform.
Speaker Separation Type: Mono Vs. Stereo Recording
Speaker separation type for this provider: Mono
This telephony system records audio in a single channel (mono). That is, the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.
Will Gong be able to separate speakers from this telephony system?
For telephony systems like that record audio in a single channel, Gong will attempt to separate speakers over time.
Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.
In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.
How to connect
Ask your Velocify admin for your Velocify Username and Password.
Make sure calls are set to be recorded in Velocify.
Import users to Gong and set them to record before integrating Velocify in Gong.
In the Gong Settings page, click Telephony systems.
Click + Add telephony system.
Select Velocify. Enter the Username, and Password.
Ask your Velocify admin to enable the integration in Velocify.