Ytel
Increase close rates by improving the behaviors that drive closed deals.
About
Ytel’s modern calling and texting software helps businesses improve their answer rates.
Ingest Ytel calls and leverage Gong Conversational Intelligence with this integration.
Features
Import Ytel Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
This telephony system records audio in a single channel (mono). That means the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.
For telephony systems that record audio in a single channel, Gong will attempt to separate speakers over time.
Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.
In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.
Connect
Enable this integration from Gong Company Settings > Telephony Systems
