Focus on the conversation, we’ll keep track of the important moments for you.
Focus on the conversation, we’ll keep track of the important moments for you
About
Zoom helps consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.
It just works. Gong’s Native Zoom integration is the only integration that supports Zoom’s native recording controls. That means your reps and your prospects have a truly native experience where everything works as it should, no training required.
Media
Features
Import Zoom Web Conferences
Record Zoom Meetings and automatically import them to Gong for transcription and proper account attribution.
Benefits
Zoom Notes and Gong
Zoom Notes are saved as Gong Call Comments and users choose who has visibility to view them in Gong.
Internal call participants who are also using the Gong for Zoom app can see your notes in real-time and respond, for easy collaboration, while notes made during Zoom Calls are not visible to external participants.
Internal call participants who are also using the Gong for Zoom app can see your notes in real-time and respond, for easy collaboration, while notes made during Zoom Calls are not visible to external participants.
Highlight Key Moments
Add a Bookmark when something important comes up on Zoom Meeting. Once the call is imported into Gong, Bookmarks are shown in the Comment Panel.
Clicking a Bookmark Timestamp from the Comment Panel takes users to that moment in the recording.
Clicking a Bookmark Timestamp from the Comment Panel takes users to that moment in the recording.
Connect
- From Gong Company Settings, click Web Conferencing.
- In the Zoom row, click SETTINGS.
- Click Connect.
Note:
- Only one Zoom account per company is supported.
- When you connect to Zoom, we install a Gong for Zoom app instance in your Zoom account, and ask for the following permissions:
- View and manage all user meetings
- View and manage all user recordings
- View all users' Zoom Rooms information
- View and manage all users
- Make sure that the Cloud recording and Automatic recording settings are unlocked on the account or relevant group level.
- If needed, see our detailed guide for the required and recommended Zoom setup
Testing your Setup:
- In your company settings page, click Web Conferencing.
- In the Zoom row, click SETTINGS.
- In the Native Recording area, click TEST ZOOM SET UP.
- During the test, Gong checks the settings for users and meetings in both Gong and Zoom to make sure Zoom recording can be enabled successfully. The test can take a few minutes to run.
- When the test is complete, check the test results:
- Green checkmarks indicate the test passed.
- Yellow indicates that some team members may still continue to be recorded with the Gong bot.
- Click How to fix to find out how to correct their settings.
- Red symbol indicates there was a problem.
- Click How to fix to find out how to resolve the issue and run the test again.
