Zoom Phone SMS allows phone users to send and receive text messages (SMS) using the Zoom desktop client or mobile app. You’ll also gain security and granular controls around company messaging as well as holistic usage and charge reporting.

About the integration

Customers and prospects who text their prospects via Zoom Phone SMS can now capture and see this important part of deal and account activity in their Gong deal and account activity timelines.

Layer in the valuable insights from texts between sales teams and their prospects to get a fuller picture of the buyer journey than ever before.

Key Benefits

1. Engage with customers via SMS without losing insights into those conversations.
2. Avoid duplication of work and manually recapping conversations that happen via text
3. Gain visibility into frequency and impact of texting on win rates

How to Connect

Before you begin: Make sure for everyone you want to capture Zoom Phone text messages for, that Import telephony system calls is selected in their data capture settings.

1. In your company settings page, click Telephony systems.

2. Click + Add telephony system.

3. Select Zoom Phone (SMS).

4. Click CONNECT. You are redirected to Zoom Phone.

5. Enter your credentials, and approve.

   You are directed back to Gong. Zoom Phone (SMS) provides a token that Gong captures in the background.

   You're now connected to the Zoom Phone API and sms will be captured. If this is the first time you've connected to Zoom Phone (SMS), Gong brings in the last three months worth of sms. If you're reconnecting to Zoom Phone (SMS), Gong brings in sms from the last sync date.