a trusted, scalable, cloud-based phone system designed for integrated workflows
Zoom Phone is a feature-rich cloud phone system for businesses of all sizes
About
Zoom Phone is a trusted, scalable, cloud-based phone system designed for integrated workflows.
Ingest Zoom Phone calls to leverage Gong Conversational Intelligence and view Zoom Phone SMS messages on Gong Activity Timelines.
Ingest Zoom Phone calls to leverage Gong Conversational Intelligence and view Zoom Phone SMS messages on Gong Activity Timelines.
Features
Import Zoom Phone Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
Push Zoom Phone SMS Messages to Gong Activity Timelines
Capture messages sent via Zoom Phone SMS to see this important part of buyer:seller engagement on Gong Deal and Engage Activity Timelines.
FAQ
Zoom Phone records audio in a single channel (mono).
This means audio from recorded parties is merged into a single channel and there's not an immediate way to identify who is speaking on a recording.
This means audio from recorded parties is merged into a single channel and there's not an immediate way to identify who is speaking on a recording.
Gong will attempt to separate speakers over time.
- Gong will accumulate a number of representative calls by a recorded user and scan them to find the common speaker.
- Gong will attempt to break down calls into segments, each associated with a single speaker.
Connect
Enable this integration from Gong Company Settings > Telephony Systems
- To enable Zoom Phone for call recordings, select Zoom Phone
- To enable Zoom Phone for SMS capture, select Zoom Phone SMS
