Salesloft (Salesforce)

About

This integration is connected via Salesforce. Go here to learn how to connect to Salesloft via API.

You’ve been using Salesloft to land more and more conversations with high-value prospects and decision makers. Where do you go from here? How do you take things to the next level?

Answer: Use data and science to scale the effectiveness of those conversations. Convert more pipeline into revenue by shining the light on your sales conversations.

Here are some of the benefits:

Seamless integration – Gong imports, transcribes, and analyzes your SalesLoft call recordings with machine learning to help you understand what’s working and what’s not
Scalable call coaching – Instantly filter “coach-worthy calls” and streamline your call coaching so you can do it in minutes, not hours
Ensure consistency and adoption – Do 10 reps handle 10 calls in 10 different ways? Ensure your playbooks are executed at scale and that training knowledge makes it way to live calls
Clone your top producers – Use natural language processing and data science to pinpoint what your top sellers do differently so it can be replicated across your team

Here’s how it works:

Connect your Gong and Salesloft accounts
Your SalesLoft call recordings will automatically be imported into Gong, where they will be transcribed and analyzed with machine learning
Optionally import existing call recordings to receive historical insights

Speaker Separation Type: Mono Vs. Stereo Recording

Speaker separation type for this provider: Stereo

When Gong analyzes phone calls imported from modern PBX systems, audio is provided to Gong in two channels: one channel includes the recorded Gong user, and the other channel includes the customer. In addition, Gong knows which extension (or, in the more general case, which recorded Gong user) the call is associated with.

In this case, Gong associates one side of the call with the recorded Gong user and the other side with the other party. This ensures maximum accuracy as long as the PBX system records audio consistently across the channels.

Connect

Follow these steps to ensure that your SalesLoft is set up to properly work with Gong. Because Salesloft utilizes Gong's integration with Salesforce, you need to make sure you're synced correctly with Salesforce as well.

Setup SalesLoft

In SalesLoft, confirm that you're recording your calls:
a. Go to the Settings screen.
b. On the left, under Communication, click Dialer.
c. Click the Call Recordings tab.
d. Make sure Enable Recording is on. We recommend turning Team Recording Default on also.
Map the Call Duration to Salesforce:
a. Go to the Settings screen.
b. On the left, under Communication, click Dialer.
c. On the left, under Data, click Field Configuration.
d. Click the Activity Fields tab.
e. In the Call Duration field, on the right, click More (...) and select Edit Mapping.
f. On the Edit Field screen, make sure Call Duration appears in both fields, and click Save.

Setup in Salesforce

After you complete the SalesLoft setup, you need to go into your Salesforce and surface the Call Duration field on a task by following these steps. You must be a Salesforce admin to perform these steps.

Go to your Setup page.
On the left, under Build, search for and click Task Page Layouts.
On the right, under Action, click Edit.
Locate the Call Duration field and drag it to the Additional Information section on the layout.
Click Save.

Setup in Gong

In Gong, go to Settings > Integrations > Telephony Systems.
Click Add Telephony System and then Salesloft.
Click Connect.