Marketo Sales Engage
Drive more pipeline and revenue by empowering sales with the intelligence, content, playbooks, and analytics to convert more of your leads into sales opportunities.
About Marketo Sales Engage
Speaker Separation Type: Mono Vs. Stereo Recording
Speaker separation type for this provider: Mono
This telephony system records audio in a single channel (mono). That is, the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.
Will Gong be able to separate speakers from this telephony system?
For telephony systems like that record audio in a single channel, Gong will attempt to separate speakers over time.
Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.
In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.
How to connect
Before you begin
You need a Salesforce connection to use this integration. Gong uses your Salesforce connection to find, download, and import relevant recordings.
- Set your users to be recorded before enabling the integration.
- You need a user with access to the calls you want to have in Gong to sign into Salesforce.
Import users, and set them to record.
In the Gong Settings page, go to DATA CAPTURE > Telephony Systems.
Click Add Telephony System.
Click Marketo Sales Engage.
Select the field the recording URL is stored in.
- Click CONNECT.